Info for Diners (Customers)

With Magic.Menu you kind of don’t… but really you do!

Because with Magic.Menu you simply split the bill when placing your order rather than at the end of your visit. So easy!

split_bill.jpg

Our system allows for separate orders and payments within a groups’ table, so to split a bill between guests just order for yourself and the people on your table you are paying for. That’s it!Others on the same table just order and pay for themselves.

Bill Split DONE!

Scanning QR Codes with Android 8.0, 9.0, and 10.0

If your smartphone uses Android version 8.0 or higher, it’s a good bet that it can scan QR Codes with an app. Here are three options you can use to do so:

Google Screen Search

To scan a QR Code with Google Screen Search, you don’t need an app. You can use the following steps to scan a QR Code:

  1.  Point your camera at the QR Code.
  2.  Hold down the “Home” button and swipe up to reveal the options at the bottom.
  3.  Select “What’s on my screen?”
  4.  The short URL connected to the QR Code’s information will then appear.

Google Lens in the Assistant

This is a super-easy way to scan QR Codes without an app. To use Google Lens in the Assistant to scan a QR Code, here are the steps:

  1.  Hold down the “Home” button to bring up the Assistant.
  2.  Depending on your version of Assistant, the Lens button may automatically appear. If not, click on the row of dots at the bottom, and then the Lens button will appear on the left-hand side.
  3.  If you haven’t used Lens before, you’ll need to enable it to use your camera. Once that’s finished or if you’ve already set this up, direct your camera at the QR Code and it will scan it.

The Google Lens app

You can also access Google Lens via the Google Lens App. In order to scan a QR Code with the Google Lens App, download it from the Google Play Store and follow the same directions as above beginning with point 2.

Learn how to use the built-in camera on your iPhone, iPad or iPod touch to scan a Quick Response (QR) code.

QR codes give you quick access to websites without having to type or remember a web address. You can use the Camera app on your iPhone, iPad or iPod touch to scan a QR code.

How to scan a QR code

  1. Open the Camera app from the Home screen, Control Center, or Lock screen.
  2. Select the rear facing camera. Hold your device so that the QR code appears in the viewfinder in the Camera app. Your device recognises the QR code and shows a notification.
  3. Tap the notification to open the link associated with the QR code.

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Set-up and How-To

To accept Takeaway and Pickup orders:

  1. Go to https://magic.menu/venue/my and scroll down to “Enable Features”.
  2. Check the box for “Enable Takeaway Ordering”
  3. Share your venue link on social media, your website and by email.
    1. Your venue link consists of https://magic.menu/[your-venue].
      If unsure, copy it from the “Magic.Menu Link Handle” field at https://magic.menu/venue/my
    2. You can also print your “Takeaway” QR Code to link to takeaway and pick-up ordering in print such as flyers, newspaper ads or physical signage.
      https://magic.menu/venue/qr/my

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Add a Facebook “Start Order” call-to-action button to your Facebook Page:

Add a Facebook “Start Order” call-to-action button to your Facebook Page:

  1. Click the call-to-action button below your Page’s cover photo and select “Edit Button”.
  2. Click Start Order.
  3. Enter your Magic.Menu Venue Link (ex: https://app.magic.menu/your-venue),
    1. you can find your venue’s URL here)
  4. Click Save.

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  1. Go to app.magic.menu/venue/register
  2. Register your user account by email address or more conveniently, Social Login
  3. Complete all the details and submit the form

Your venue is now registered. You can:

  • Add your logo
  • Build your Menu
  • Print QR Codes and Get your “easy link” for posting on your website and social media

Next Step:

Upgrade to Magic.Menu SE to enable mobile ordering and payments to your digital menu.

  1. Create or Link your Stripe Payment Account
  2. Upgrade your subscription

So now you’re all set up with Magic.Menu, here’s how to use it on the day to receive and send orders. Magic.Menu works on any web-enabled device, so for most applications, all you need is any iPad or Tablet (Android or Windows). For larger kitchens, you can even display upcoming orders on Apple or Android TV’s. 

  1. On your chosen devices, open the web browser (Chrome preffered) and go to https://magic.menu/venue/inbox/my (or click it if you’re viewing this on the device you wnt to display orders on)
  2. Log in with the email address you used to register your business with Magic.Menu.
  3. This will open the Order Inbox and display new orders instantly.

As you complete each order, click on the “Clear Order” Button OR for larger orders you can clear individual items as they are sent, this leaves the remaining items to be prepared on the order display – Select the check box next to each item and click the “Clear Items” Button. 

mceclip1.png

 You can customise the display to suit your operating procedure in the “EDIT VIEW” bar such as:

  • Newest Order First
  • Oldest Order First
  • Filter to show only Check-ins

Expand details in each order by Covers (number of people on each checked-in table) or Order Up (current orders to be prepared) 

mceclip0.png

 It’s also a good idea to switch to Full-Screen Mode in the browser settings to show more orders per screen view. That’s it – Order received, payment received and items sent.

Here we will show you step by step how to set up your menu. Alternatively, we can do your initial set up for you, see https://magic.menu/content/add-on-features-services/

Firstly, log in to your venue account

Go to magic.menu, login with the details for your venue management account

Open “Menu Manager” on the side menu:

Menu_Manager_-_Side_Menu.jpg

Create a menu

For your first menu, the name field automatically has today’s date in it. Write over this text or insert more before or after the date.

It’s a good idea to leave the date in the menu names so you can track changes and revert to an older menu easily.

Click on the “Create Menu” button at the bottom to save your new menu.

Your new menu will appear at the bottom of the page.

Create multiple menus if you switch menu styles often such as from Breakfast to Lunch or Dinner. You can select the currently active menu to display to customers at the very top of the menu manager.

Menu_Manager_-_create_menu.jpg

Add Categories

Use categories to separate sections of your menu such as Entree, Mains and Desserts or Bistro, Bar Snacks and Outdoor.

  • Under “Update Menus” Click the “Edit” button.
  • This will open the Categories section.
  • Click on “Add Category” to create a new category. Below the button will appear a field to name the new category.
  • Type your Category Name over the place holder and click the save icon.
  • This will display the option to Add Items.
Menu_Manager_-_Add_Category.jpg
Save_Category.jpg

If you don’t want to switch between menu types as described in “Create a Menu” above, you can also use categories to separate Breakfast from Dinner menus, but have them display on the same menu full time.

After creating all your categories you can add individual menu items to each category. Adding them separately is useful if you offer the same dish in different sizes, for example:

Salt N Pepper Calamari may be offered in both Entree and Main Course sizes. Add them individually to each category so your kitchen knows which size to make.

Don’t forget to click the save icon after making any changes to your menu:  save_icon.jpg

Add Items

Now we’re getting to the fun part, adding items, images, prices and descriptions.

Click on the “Settings” icon next to the Category you want to add a menu item to. (looks like a cog wheel: Category_Settings_Icon_Only.png)

This will open the Items panel which displays all your current items (once set-up) and an “Add Item” button, clicking on it will open a new card to enter the details of the new item into.

Basic Item Settings

In the top section you can add:

  • The name of the dish
  • The price you sell it for
  • A detailed description of the dish
  • Attach an image of the dish (see article: Taking food photos that sell)
New_Item_Card.jpg

Don’t forget to click the save icon after making any changes to your menu:  save_icon.jpg

Menu Item Options

If you’ve set up a menu on a POS system before, you’re probably familiar with Options. Most split into separate option classes for “Variations” and “Add-ons”. At Magic.Menu we like to keep it simple and easy, so we just have one type of option you can add a charge to or leave blank if there is no extra charge:

  • if it’s a free choice for the customer like selecting an option of salad or vegetables as an accompaniment, choice of sauce or confirmation of a preference for how they like their steak cooked – leave price field empty.
  • If it’s a paid choice that you charge extra for, like adding bacon and cheese to a hamburger or a seafood topper to a steak – Click the $ symbol then add a price.

In the lower section of the Menu Item Card, you can add, edit and remove options for your dishes.

  1. Type in the name or short description of an option in the Name field, then click on “Save Option” to add it to the list. (E.g. Sauce, Toppers, Up-size)
  2. Then click on the saved option to expand available settings.
  3. Add the available choices (E.g. for Degree of cooking add: Rare, then add Medium, then add Well Done, Etc.)

Repeat this for all options relevant to that menu item.

Once you have added an option to the list you can click on it to expand its further settings.

Here you can set the option to require an answer; or leave the box unchecked and check the box “Multi-choice” box to allow multiple choices – for example, if you allow more than one sauce to be ordered with that dish.

  1. If it is a free choice of variations, leave the $ field empty.
  2. If it’s an add-on or upgrade, click on the $ symbol and enter the price for that option.

In the below example we have created the option of “Sauce” with choices of Pepper and Dianne or No Sauce, selecting the “Required” box (checked) so customers can order one choice of sauce which is included in the item price.

Option_plus_Sauce.jpg

In this example, we have created the option of “Sides” with choices of Chips and Garden Salad included in the item price, or for $2 extra they can have Caesar Salad as an upgrade.
The “Multi-Choice” box is ticked so they can select both chips and/or a type of salad.

Options_plus_Choice_plus_Price.png

In the below example we have made a list of options of available degrees of cooking for rump steak.

For options that need a response, tick the “Required” box – and leave the box for “multi-choice” unchecked so customers select only one answer for this option.

Cookedness.jpg

Don’t forget to click the save icon after making any changes to your menu:  

GO LIVE WITH YOUR NEW MENU!

Once you have built your menu and happy with all the details you need to set the menu as “active” to display it to customers.

  1. Go to your menu manager
  2. The very first section is “Active Menu”
  3. Select the menu you want to be displayed to customers from the drop-down list
  4. Click on “SAVE”
  5. DONE! Your menu is now live and ready to take orders.
Activate_Menu.jpg

TIP:

You can also instantly change your currently displayed menu at any time in the same field. For example: change from Breakfast to Lunch or Dinner menus, or themed special event menus like Christmas or Melbourne Cup menus.

The bell chime sound for new orders can be switched ON/OFF on individual devices. You may want the sound on in the kitchen but not in the dining room.

You can also set by an individual device which order types the sound is fired for. In the devices ‘Order Inbox Settings” select the Kitchen preset. In this mode, the chime will sound on when an order is paid by the customer.

Alternatively, select the FOH preset to hear the chime each time a customer checks in. This is useful to let your staff know someone is ordering at a table and ready for greeting and initial service such as a carafe of water.

New Order Notification

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To upgrade to Magic.Menu SE you first need a card processing payment account so you can get paid straight into your bank account for the orders placed through Magic.Menu.

  1. Log in to your account at https://app.magic.menu/
  2. From the menu (top right corner) select “Venue Settings”
  3. In the drop down list at top of page select “Billing
  4. Click on the “Create Payment Account” Button

This will take you to our Stripe Onboarding Page.

If you already have a Stripe account, log in with the registered email address to connect your account OR create a new account with your business email address.

NOTE: do not use the same password you use for Magic.Menu if you will be giving staff or others access to your Magic.Menu account. Choose a seperate secure password for Stripe access.

You will need your ABN and details of the bank account you want your sales sent to.

We’re working on integration with popular accounting applications MYOB and XERO as fast as we can, they are not a simple exercise and we’ll let you know when available.

Until then, here are some easy ways to record your sales through Magic.Menu.

MYOB & XERO

  1. Set up a bank account called STRIPE as this is where payments from Magic.Menu sales will be coming from. 
  2. Set up a customer called Magic.Menu so you can track sales data.
  3. Get your daily sales total from your Magic.Menu venue portal.
  4. Create an invoice using Magic.Menu as the customer.
  5. Enter the sales total for that day.
  6. Reconcile your payment transfers from Stripe against invoices to Magic.Menu

For step-by-step instructions for:

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We often get asked “does Magic.Menu integrate with my accounting software?” The answer is no we don’t have a direct integration for Xero because our payment processor (Stripe) already has a much simpler way to automatically sync all your sales data from Magic.Menu with Xero.

Follow these steps to sync your sales automatically:

Set up a Bank Feed

  1. In Xero, got to the Accounting menu, select Bank accounts.
  2. Click Add Bank Account.
  3. Start typing ‘Stripe’, then select Stripe from the list.
  4. Click Sign in to Stripe & connect.
  5. Enter your Stripe primary email address and password (Stripe website) then click Sign in to your account.
  6. Click Connect my Stripe account.
  7. Select the checkbox next to the applicable currency to import the feeds into Xero. A bank feed is created for each currency you select.
  8. Click Finish.

Once the feed is connected, you’ll receive an in-app notification in Xero confirming the Stripe feed has been activated. Stripe will also be listed as an account on the bank accounts screen.